Amazon.com Help: Exchanges and Replacements
process exchanges for gift returns and exchange items cannot be sent as gifts.
Amazon.com Help: Replace an Item
Replace an Item. If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement through Your Orders. You may be ...
Your return shipment is free of charge in some cases. If you return an item using the return label provided in the Returns Center and the reason for return isn't a ...
Amazon.com Help: About Incorrect or Missing Items from Amazon ...
About Incorrect or Missing Items from Amazon Fresh Orders. Some items may be
substituted or removed after checkout due to availability. Check the order details
...
Amazon Wrong Order Sent : Useful Links
If you want the incorrect item returned to you, you need to send a pre-paid return label immediately. I would recommend attaching it to the Buyer ...
You can report “delivered to the wrong address” in the Track Package link but there is no way to ask for a refund there. You can get an Amazon ...
Politely explain that replacements are not within Amazon policy and that Amazon doesn't provide a way for sellers to print a shipping label for a ...
Customer was allowed to keep initial wrong order. Tried twice but Amazon will not remove feedback. Should I try again, and if so on what grounds ...
sellercentral-europe.amazon.com
Hi there I accidentally sent the wrong book to a customer. Should I ask for the first back or just let them have it as well as the one they ordered, ...
If you did make a mistake and the Buyer asks you to refund the return postage, then per Amazon policy, you would need to. However, if the Buyer ...