Cases for Buyers - Our House Rules | Etsy
If the item was shipped and has a tracking number, you may be able to
Etsy Tracking Says Delivered But Customer Didnt Get : Useful Links
I have had 5 or 6 customers (since December) contact me to say they never got the package. I also got one bad review because of it. I respond to the customer with ...
If your item is Shipped, check if the seller added tracking information.
The day the tracking was marked delivered, the customer contacts me saying " I never
Find your order on the Purchases page.
Tracking says package was delivered, but customer says they never got it?
She mentioned she ordered something else on Etsy and it was delivered without issue. What should I do next? She ordered this for Mother's Day ...
Hi guys, This doesn't come up all the time but I have had a handful of customers message me about their order (ie. greeting card from me) never.
Put yourself in the position of the buyer – they bought something that they didn't receive.
Below is a process to find a solution that works. Insurance. If you don't currently insure packages, start. And don't make the customer pay extra for ...