Cases for Buyers - Our House Rules | Etsy
The seller failed to disclose that an item is damaged or is missing parts.
Shipping Policy - Our House Rules | Etsy
That means that if an item is lost, damaged, or arrives later than
Cases for Sellers - Our House Rules | Etsy
The seller failed to disclose that an item is damaged or is missing parts.
Forum Topic - who is responsible if a package is lost in the mail
Yes, legislation - I really wish Etsy would have an info package to
Getting A Refund For Lost Etsy Orders : Useful Links
Etsy doesn't hold sellers responsible for items that are lost in mail. However, if you're able to, consider sending a replacement item or a refund for the order.
I've had 3 orders get lost in the mail in the almost 8 years I have been here.
If you're unsatisfied with an order, you may be able to request a refund for your order depending on the shop's policies. To request a...
Your seller needs to either replace this order or refund - whichever YOU decide.
I ordered some items from the US to Europe via Etsy and they haven't arrived after 3months. I cannot get more info from the postal service as they …
Packages can get delayed a day or so, or incorrectly scanned or sorted.