Either the person who sent the mailpiece or the person who received it may file a claim for insured mail that is lost, arrived damaged, or was missing contents.
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to ...
If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.
Enter the Tracking/Label Number and shipping date.
Lost Articles: customers must file a claim within the time limits in the chart
Use the online tool to file a claim for shipments that are damaged, lost or missing ... Start your claim without logging in by entering the shipment tracking number.
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You can start a claim for packages that have been lost or damaged, or if a collect on delivery
Tracking or Label number: found on the online label record, package label, mailing, or sales receipt .
New to USPS.com? · print shipping labels. · request a Package Pickup. · buy stamps and shop. · manage PO boxes. · print custom forms online. · file domestic claims.