You are always welcome to return or exchange for free in any H&M store in the US, excluding Puerto Rico. You have 30 days to decide if an item is right for you.
To return your online purchase in store, you will need to bring your return slip
Log in to our returns portal with the order number ( it's on the delivery note) and
Exchanges Process. If you would like to exchange any products, you may: - Visit the nearest store to return the items & purchase the replacement products. Please ...
Online returns: We do not accept returns for online purchases in stores. The customer must follow the online return policy as stated on HM.COM. For more details ...
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How do I return my store purchase? H&M are happy to ...
Some stores will refund without a receipt, but others may only give a replacement or store
At this time, we are unable to process returns in our stores for items purchased online.
H&M was slow to react to the shift to online shopping. Its strategy was focused on bulk orders from Asia and low prices, but rivals tapped