A public service may sometimes have the characteristics of a public good (being
health services, access to clean drinking water, and roads for getting goods to market.
multiple delivery channels, as well as the alignment of service delivery with customer journeys. 2 Connected government. Almost all public and private sector .
The State has a very important role to play in making available the essential public goods and services that ensure certain minimum level of well-being to everyone ...
Does the solution deliver in a new way? You worked with versatility to innovate at speed and scale. By continuing the best of these approaches, ...
When governments deliver services based on the needs of the people
Some suggest that the values that constitute good or ethical governance are universal (Grindle, ...
This is particularly relevant for the effective delivery of public services, which
Good policies are necessary but insufficient for delivering high quality public services. Building organizations capable of implementing ...
Public Administration and Development published by John Wiley & Sons Ltd.