3 / Claims policy - DHL Parcel UK. □ Number of damaged or lost items. □ Parcel weight over 10kg. □ Parcel weight under 10kg but shipment value over £100.
If you believe your delivery has been lost or is missing, please get in touch with us as soon as possible by clicking the "Chat to our team" or "Email us" button at the ...
Fortunately, most packages that don't arrive did not get lost. What usually happens is that a package got delivered outside office hours or when ...
Use our contact form here to get in contact with DHL Parcel UK. Our customer service advisors will then be happy to help with your enquiry.
Using DHL in the UK, additional insurance is quoted at £12, or 1.5% of ...
If your shipment failed to arrive or was damaged during transport, please inform our customer service as soon as possible. After that, you can submit a claim by ...
In the unlikely event that you need to make a claim for a lost or damaged parcel, please refer to our Claims Guide. This guide includes the time periods and ...
Faqs What should I do if my parcel is delayed or lost? Contact the sender, which could be an online store's customer service department. They may ask DHL to ...
If you missed a delivery, simply use the shipment number on the card we left in your mailbox to see when the courier will come by again or plan a second ...
Quick answers to common DHL Express Claims questions.