Help & FAQs | Orders & Billing |Tillys
We apologize that you have not received your order. To report a missing package , please contact our customer service department at (866) 484-5597 Monday- ...
What if my package is returned to shipper?
Tillys Order Never Came : Useful Links
Do you ship internationally? Can I select different delivery methods for my order? What is FedEx Smartpost? What if my package is returned to shipper? I need to ...
It is our goal to process all orders as quickly as possible. For this reason, we cannot guarantee that your order can be cancelled. If...
Should I expect Tilly's to replace the package if it really was lost?
This board arrived with a fat splinter/chip and a scratch on the deck that clearly has happened before being shipped... I will never order from tilly's again.
I want a credit for item not received immediately, including shipping.
The order has NOT arrived and trying to get a hold of anyone is a joke!! DO NOT SHOP HERE!!
I ordered package and paid for 5-7 day shipping. And it has now been 12 days and it still hasn't arrived. It sat in Johnstown, OH for 4 days alone ...
I usually always give this salad a 5 but it came predressed instead of dressing on side. :( I order it on average once a week and it has never came like that before ...